Cathal Esler, Human Resources Manager at Shannon Group plc

“Shannon Group plc engaged Golden Apple Training for some of our T&D needs in 2016, based on an excellent recommendation received during our search for a training provider. Even bearing in mind our resulting high expectations, Eleanor O’Kelly-Lynch surpassed them. Her attention to detail in developing a bespoke offering for our business left no stone unturned and the resulting training was superb. The best accolade I can pay Eleanor is that in my enquiries amongst our staff as to how they rated the training, several reported that of all the similar courses they experienced over the years, Eleanor’s product was by far the most compelling. We certainly intend to look towards Golden Apple Training for our future needs.”

Peter Finnegan/Virginia Foley Genesis/PINC Programmes The Rubicon Centre CIT Campus:

“We have been using Eleanor O’Kelly Lynch of Golden Apple Training as a trainer on a number of the Rubicon Centre’s programmes. We have found Eleanor to be a superb professional in all of our dealings with her to date. The feedback from the participants who have attended Eleanor’s training sessions is always excellent. Over a relatively short period of time she helps the participants to focus on their respective business stories and make their message more concise and focused on their target audience. Her enthusiasm is refreshing and the value she adds to our programme is evident in the reviews that we receive from the participants afterwards.”

Bridget Coakley, Training Officer, Waterford Co. Council:

I have used Eleanor O’ Kelly Lynch of Golden Apple Training to provide training in customer service, team building. I have found her to be most professional in her approach, punctual, reliable, very flexible, interested in the outcome and very obliging in any follow up issues that arose. Her training was also very good value for money.I would have no hesitation whatsoever in recommending Eleanor to any organization interested in providing training in the “soft skills”.

Geoff Dooley/ XL Veterinary Group Ireland:

I had the pleasure of working with Eleanor recently when she devised and delivered a series of training modules on positive behaviours in the workplace, communication and commercial awareness for the XL Vets network of veterinary practices. She demonstrated a high degree of creativity and flexibility in putting the programme together. Her expertise in the subject areas was clearly evident. Also Eleanor has a very enthusiastic style which is infectious and which was very positively reflected in the feedback taken from the attendees on the XLVets programme. I can very confidently recommend Eleanor as a trainer on these topics.

Catherine Costello Coordinator Greenshoots Entrepreneurial Programme Macroom e :

“Just to let you know, some of the feedback rated your workshop (customer service)as ‘the best one yet on the programme’.”

Sandra Murray Manager ISS Facilities Services:

Eleanor O’Kelly -Lynch from Golden Apple Training worked with us to devise a customer care training programme for our sales and administrative staff. The material used was specifically written for ISS Hygiene Services and was, for that reason, particularly helpful and well received by staff. Once we had explained what exactly we wanted to achieve from the training, Eleanor devised a programme to suit our requirements and we worked together to maximize the overall impact and success of the training.

From our initial telephone call through to final review we found Eleanor’s expertise, attitude and delivery style to be reassuringly excellent. After the training was delivered the feedback from all our staff was extremely positive and the whole process was professionally executed. It left all the staff very driven focused & motivated. I would have no hesitation in recommending Golden Apple Training to any organisation interested in developing staff and encouraging best practice.

Teresa Hanratty, Project manager, Learning Waves Skillnet:

‘Eleanor O’Kelly Lynch has been delivering Sales Training for Learning Waves Skillnet since 2006.  The training delivered has been of a very high standard and has been professionally delivered.  Our participants have always found Eleanor to be engaging, energetic and enthusiastic in her delivery of programmes.  The practical approach adopted by Eleanor in her training allows the immediate transfer of skills to the workplace by participants.  Her training has been invaluable for new sales executives in the Independent Commercial Radio Sector since 2006’.

Hugh Bruton, General Manager Brittany Ferries Ireland:

“I have known Eleanor for nearly 3 years and am quite familiar with her business. Eleanor is a thorough professional and I have no hesitation in recommending her as a first class training manager with particular expertise in the area of sales and marketing and customer service.”

Albert FitzGerald CEO Midlands Radio 3:

“Eleanor is a committed trainer who not only provides detailed and creative training but she follows up with delegates to ensure that they both understand the concepts but also that they are using their new skills in their day to day activities. She often does this on her own time while also providing the delegates with a phone back up for ideas or just simply to listen. Our staff look forward to training days with Eleanor.”

Catherine Hassett Life Change Strategist:

Eleanor is extremely professional, approachable and knowledgeable in her field. Her training skills are exceptional; she helped me a great deal. Her level of experience in her field is evident and her enthusiasm and pleasant demeanor make working with her enjoyable.

Colette Moynihan KidsAid:

I had the pleasure of attending a Sales and Marketing course that Eleanor delivered. From the very start of the class Eleanor was engaging, interesting and very well informed in the subject material. She gave real examples of how to manage real situations, leaving you feel that you could cope with a situation if it happened. She has a wealth of knowledge that she freely and easily relays to you. I went away from the course wanting more……

Jessica Healy Fashion Stylist & Image Consultant:

I undertook a two-part sales training programme called “Maximizing Sales” which was taught by Eleanor and found her excellent. She’s a very confident speaker, clear and easy to understand whilst making you feel at ease. I found her very approachable, friendly and helpful. She truly is an expert in her field of sales and customer service, very professional and the course content was extremely good, interesting, thought provoking and an excellent reference to go back to. I have no hesitation to recommend her work.

Ciara Kennedy -commerce payment specialist at Apple Inc:

Eleanor, Golden Apple Training, coached me on my presentation skills on a number of occasions. Being a startup company this was highly important to me and Eleanor exceeded all of my expectations. Eleanor is really passionate about her field, her insight and knowledge is second to none. I seldom come across people like Eleanor, who are so approachable, down to earth and yet so highly skilled and professional, an absolute pleasure to work with. I would urge anybody interested in sales training and coaching to use Eleanor, Golden Apple Training. I certainly will be seeking Eleanor again.

Reviews from participants:

  • I’ve learnt that if there isn’t a good working relationship within the team this spills over to your relationship with your customers
  • it’s important to make time for your colleagues and foster good relations within the team
  • I have learned to have a more positive attitude in work and that one person’s negativity can affect the whole team.
  • I definitely have more of a positive attitude than before I did the course, even my boyfriend has noticed a change..
  • Increased positivity and increased empathy towards customers and colleagues.
  • One benefit I have learnt from the course is no matter what there will always be a difficult customer to deal with, whether it is a work colleague or member of the public, but if I stay positive and deal with it in the best way I can, then the outcome will usually be a positive one.
  • I am much more positive towards customers
  • Thanks again for the course it was very beneficial and well presented thanks.
  • Better than any course I’ve ever done in my long 7 years
  • I thought it was excellent 10 out of 10. I learnt so much and feel much more confident to attend my meetings
  • Eleanor knows her stuff. She’s a great teacher and kept the energy levels up
  • My advice would be to tell more people about this course
  • 10/10 I’ve said above, fantastic experience – would love to do more. It really hit the nail on the head
  • Eleanor was very effective, very vibrant and didn’t bore
  • Excellent, extremely relevant – better knowledge now, and refreshing. Eleanor is great at getting people motivated. I learnt more than I thought
  • Outstanding and interesting. She made the course interesting. Thanks Eleanor
  • To the point. Smart. Relevant. I’m looking forward to putting it all into practice

Eleanor has worked with the following organisations:

  • Enterprise Ireland
  • Cork County Council
  • Cork Institute of Technology
  • Road Safety Authority
  • Independent Radio Sector
  • University College Cork
  • Department of Environment
  • Department of Transport
  • Bunratty/Shannon Heritage Group
  • Gate Cinema Group
  • National Maritime College
  • Channel 103 Radio, Jersey
  • Bellerbys College, Brighton
  • Cork College Commerce (teachers & students)
  • Colaiste Stiofain Naofa (teachers and students)
  • St John’s Central College (teachers)
  • De La Salle, Macroom (teachers)
  • Cork & Shannon Airports
  • IT Skillnet
  • South Cork Local Enterprise Office
  • Exxcel, PINC & New Frontiers Entrepreneurial Programmes at Rubicon Centre
  • Greenshoots Entrepreneurial Programme
  • Newsweaver
  • Cork WIN
  • XL Veterinary Group IRL
  • Corry/Kerry/Waterford/Tipp/Galway Co Councils
  • Examiner Group
  • Bandon Office Supplies

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Contact Name: Eleanor O'Kelly-Lynch
Phone: 087 277 3737