Eleanor O'Kelly-Lynch from Golden Apple Training worked with us to devise a customer care training programme for our sales and administrative staff. The material used was specifically written for ISS Hygiene Services and was, for that reason, particularly helpful and well received by staff. Once we had explained what exactly we wanted to achieve from the training, Eleanor devised a programme to suit our requirements and we worked together to maximize the overall impact and success of the training.  

From our initial telephone call through to final review we found Eleanor's expertise, attitude and delivery style to be reassuringly excellent. After the training was delivered the feedback from all our staff was extremely positive and the whole process was professionally executed. It left all the staff very driven focused & motivated. I would have no hesitation in recommending Golden Apple Training to any organisation interested in developing staff and encouraging best practice.

Sandra Murray
Washroom Manager
ISS Facility Services
Little Island
Cork

When we recently expanded our sales team at Modern Homes, we asked Golden Apple Training to undertake our sales training. We needed our team to develop the right attitude and to learn strong, successful selling skills; we wanted to ensure that during tough times, our sales team would be enthusiastic, customer focused and confident and that they would learn how to achieve even better sales. We were not disappointed.

Eleanor was lively and engaging with a practical understanding of the importance of measurable results. She took us through the complete sales process and the value of  knowledge and preparation. She gave us useful sales tips and insights which we were able to put into practice the very next day. I would strongly recommend Golden Apple Training  if you want motivate your team to achieve tangible results.

Tom Murphy M.D.
Modern Home & Exhibitions

The delivery of a quality customer service is a key strategic objective of Cork County Council. In support of this strategy and the Council's Customer Service Action Plan, a Customer Service Training Programme, geared towards customer service excellence is provided for new and frontline staff. The programme delivered by Eleanor O'Kelly-Lynch, Golden Apple, which is well received, is practical and related to both the needs of the organisation and the participants.

Noreen O'Neill 

Training & Development Officer 

Personnel Department 

Cork County Council

"Hi Eleanor,
I must say I enjoyed your training approach it was very exciting, energetic and informative and I will be using some of the idea’s you have given me in my work and in my private life. The interaction was great as it wasn’t as if we had to be performers to take part in the exercises you gave. Thanks again for your contribution to making the training a success."

"To Eleanor,
Thanks for the notes and well done on the customer service course. It was one of the best presented courses that I have attended. Your energy levels know no bounds!! Well done again ."

"(I’ve learnt…) That if there isn’t a good working relationship within the team, this spills over to your relationship with your customers…that it is important to make time for your colleagues and foster good relations within the team To have a more positive attitude in work and that one person’s negativitiy can affect the whole team."

"I thought overall it was an excellent course and Eleanor was excellent. Eleanor’s anecdotes were all very relevant and sometimes entertaining. The course, like others, was certainly not boring. The course highlighted the importance of a positive attitude, after all, employees represent the organisation and we need to be aware of that."

"I would normally be very shy especially in a group of people I don’t know. However I felt very at ease on this course and I wasn’t as quiet as I’d normally be. So I suppose it gave me some confidence as well as all the other things I said"

"Thanks again by the way I really enjoyed the course - you made it much more interesting and fun than I thought it would be. "

"...and just to say thanks so much for the course, i really enjoyed it and got a lot out of it. You were warm, friendly and interesting, a great combination for giving the course, it was a real pleasure to meet you."

"Eleanor, Thanks very much for a very lively day. It was a pleasure to meet you and I learnt a lot from yesterday. I am going to try to “turn American” and let myself accept praise and even try to praise myself once in a while. The writing tips are excellent; I’ll have them to hand from now on and will remember the 4 c’s. - hoping to see you again in the future "

".. Just wanted to let you know that your course has made a huge difference to me - in both my work life and my personal life. My boyfriend actually commented on the change in my outlook!"

"One benefit I have learnt from the course is no matter what there will always be a difficult customer to deal with, whether it is a work colleague or member of the public, but if I stay positive and deal with it in the best way I can, then the outcome will usually be a positive one."

"Very relevant. I think everyone in a sales role should go on it... "

"I thought it was excellent 10 out of 10. I learnt so much and feel much more confident to attend my meetings."

"Exellent. Eleanor knows her stuff. She’s a great teacher and kept the energy levels up."

"My advice would be to tell more people about this course."

"10/10 I’ve said above, fantastic experience – would love to do more. It really hit the nail on the head."

"Eleanor was very effective, very vibrant and didn’t bore."

"The presentation module was brilliant, it forced me to practice my pitch."

"Very good and funny, I learnt a lot about closing."

"Excellent, extremely relevant – better knowledge now, and refreshing. Eleanor is great at getting people motivated. I learnt more than I thought."

"Outstanding and interesting. She made the course interesting. Thanks Eleanor."

" Excellent. To the point. Smart. Relevant. I’m looking forward to putting it all into practice"